Returns Policy


Returns Policy

In addition to the provisions stipulated in Section 20 of the Consumer Protection Act, No. 68 of 2008 dealing with a consumer’s right to return goods, if you are for any reason dissatisfied with goods bought from “BUTTON-BUNNY”, you may contact “BUTTON-BUNNY” directly via the contact details supplied on the site with a view to expediting the return of the goods by yourself.

A return needs to be made within 15 days of delivery, unused and unwashed, in all original packaging.

Due to the nature of the products available for purchase on “BUTTON-BUNNY”, refunds will only be considered due to poor workmanship.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.


In addition to provisions contained in Section 17 of the Consumer Protection Act, No. 68 of 2008 pertaining to a consumer’s right to cancel an advance reservation, booking or order, if for any reason you would like to cancel an order this may be done by contacting “BUTTON-BUNNY” via the contact details supplied on the site. Orders will only be cancelled up to 24 hours from the time of receipt.

“BUTTON-BUNNY” shall be entitled to debit your Payment Card for the Delivery Fees in respect of any late cancellations and a reasonable charge for cancellation of the order in terms of Section 17 of the Consumer Protection Act, No. 68 of 2008.

If payment is cancelled for any reason or if your Payment Card should cease to be valid for whatever reason, you will nevertheless be bound to pay to “BUTTON-BUNNY” the full purchase price, including all costs incurred by “BUTTON-BUNNY” relating to the recovery thereof, including legal costs on the Attorney and Own Client scale, interest and other collection costs.

Without prejudice to any other rights or remedies in law, “BUTTON-BUNNY” shall be entitled to cancel forthwith any order and/or registration if you should breach any of the obligations contained herein and in such event shall have no claim of whatsoever nature against “BUTTON-BUNNY” in contract, delict or otherwise.


Risk in the goods bought shall pass to you upon delivery at the delivery address or to the person accepting delivery on your behalf, if for instance you should not be available to take delivery at the delivery address. Until payment is received in full for any goods sold, ownership in the products shall remain with “BUTTON-BUNNY” and such goods shall be returned and/or surrendered to “BUTTON-BUNNY” following receipt of a default notice from “BUTTON-BUNNY”.

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